The Digital Solicitor Podcast – https://www.thedigitalsolicitor.co.uk/e/legal-technology-driving-profits-through-improved-customer-service/

Legal technology: Driving profits through improved customer service

The expectations on service that law firms were required to deliver soared during the pandemic with reliance on technology becoming essential in order to help satisfy clients’ heightened demands by facilitating remote support and uninterrupted communications. Now, following a year of contactless customer service options, clients are comfortable with, and even prefer, the digital service they received as it is simply easier for them, providing greater convenience and efficiency.

To be competitive law firms must consider this shift in client preferences and cannot simply revert to pre-pandemic client service models. This podcast looks at the technology required to deliver on this increased customer demand and the positive impact that its implementation can have on a law firm’s revenue, reputation and growth.