Q. What is Smokeball and how does it help law firms work more efficiently?
A. Smokeball is an AI-powered legal practice management software designed for legal professionals in the UK. We help firms work smarter, unlock revenue potential and deliver exceptional client service with ease.

Q. What tools does Smokeball offer to assist with legal work and office management?
A. Smokeball brings together everything a law firm needs in one platform.
The user-friendly interface keeps documents, messages, and tasks organised in one place, so every team member within the firm can quickly find what they need.
Task and workflow tools provide full visibility across matters, helping firms manage deadlines, prioritise work, and ensure nothing is overlooked.
With AutoTime, every activity is automatically captured for accurate billing, eliminating manual time entry and allowing every team member within the firm to focus on delivering excellent client service.

Q. Which areas of law is Smokeball specifically designed to support?
A. Smokeball is specifically designed for a wide range of UK practice areas, customised for a wide range of practice areas, including conveyancing, commercial and corporate, property, immigration, wills and probate, plus many others. Each area comes with tailored tools, templates, court forms, and precedents to ensure firms have everything they need to be successful.

Q. What security measures are in place for file sharing and client communication?
A. Security is at the heart of Smokeball. Smokeball keeps client data secure through encrypted and multi-layered security controls. For client communication and document sharing, “Smokeball Client Portal” ensures files never leave the platform. Recipients access documents securely through their credentials, and all interactions are logged and encrypted, protecting sensitive information from email-based risks while maintaining full visibility and control for the firm.

Q. What kind of onboarding and ongoing support do you offer to your UK clients?
A. Ongoing support is what truly sets us apart. With an on-call, locally based UK team committed to your Smokeball journey, you’ll always reach a real person when you call — just ask our clients. Whether it’s training, data migration, or workflow setup, we’re here to get your team running smoothly from day one. We also provide ongoing updates, training webinars, and best-practice resources to ensure every firm gets maximum value from Smokeball.

Q. Do you have any recent client success stories or recommendations you’re happy for us to reference?
A. Smokeball supports law firms all around the world and those using our software have on average seen a 34% boost in firm profitability.
In the UK, Graphene Legal is a commercial firm with over 30 employees. They saw a dramatic drop in client enquiries after adopting Smokeball’s AutoTime feature, therefore freeing up their lawyers to focus on higher-value work. Another client, Couchman Hanson, a full-service firm with 40 team members, shared how much they love Smokeball and the increased engagement it’s driven across their practice.

Rachel Holmes, Managing Director, Smokeball UK