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10 Mins With

Karen Marsh

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What is your most memorable achievement whilst working in your current role?
A. Implementing and celebrating the appointment of our first group of Associates in September 2024: Adam Bainbridge, James Perkins, Laura Baldwin, Uba Ngenegbo and Holly Meek. I am incredibly proud of them and their contribution to the growth of RG.

We had always viewed ourselves as a small firm without the need for hierarchy, but we recognised that our experienced team needed something to strive for, rather than hitting a glass ceiling. It’s important that people have the opportunity to shape RG’s future and see a clear, long-term path with the firm. The input from our Associates has already pushed us to new heights, and it’s been inspiring to see them step into that responsibility.

What has been the most valuable piece of advice you have been given?
A. “What’s the worst that can happen?”

That simple question completely changed my approach to marketing. I used to worry constantly about what others might think of my writing, designs or content, which often left me paralysed. I would double-check, rewrite, then rewrite again, and sit on content far too long. Even small things like the fear of a typo slowed me down.

That advice helped me let go. If I make a mistake, it’s not the end of the world. If someone doesn’t like my design, so what? I’m no longer trapped in my own head, and my productivity and confidence have grown as a result.

What has been the key positive or negative impact of change in your area of the market?
A. Fixed fees have had a negative impact on our industry. As conveyancers, we are experts, yet we seem afraid to charge for that expertise. Lower fees have led to reduced respect and diminished self-esteem within the profession.

We’re often accused of hidden charges, but if a mechanic tells a customer their car needs extra work, they don’t question paying for it. For me, it’s simple: if additional legal work is required, we explain the cost and don’t proceed until the client agrees. If they don’t, they’re free to go elsewhere. Yet too often, firms automatically offer a reduction. We need to stop undervaluing ourselves.

If you were not in your current position, what would you like to be doing?
A. I’d love to be a hotel quality controller, travelling the world to destinations where the temperature never dips below 24 degrees and there are no hurricanes, earthquakes or other extreme weather. My role would involve assessing all-inclusive options versus bed and breakfast, alongside sampling local restaurants and bars.

What three items would you put on display in a museum of your life and why?
A.

A full-size statue of my son Max. Max died in April 2024 at the age of 22. He was an extraordinary human being with a beautiful soul, and I miss him every day. A statue would honour who he was and the impact he had on my life and so many others.

Our Jamaican holiday video playing on a loop, featuring my fiancé Peter, my son Jorden, my niece Chards, my sister Pat, my niece Kaitlan, my daughter-in-law Shelby and my 95-year-old father. There’s nothing quite like family – they make you feel deeply loved and can drive you mad in equal measure, but you wouldn’t have it any other way.

A photo of me with my closest friends, Marcia and Diane, at age 14. Our friendship is priceless. They’ve been with me through every high and low, and when we’re together, we still laugh like those 14-year-old girls. Time flies.

What three guests would you invite to a dinner party?
A.
Eckhart Tolle – I was given The Power of Now in 2007 and initially thought it was a bit too “woo woo”. When I reread it in 2015, it suddenly made sense. His teachings have helped centre me ever since.

Idris Elba – A man who has avoided being boxed into stereotypes. He’d bring great music, energy and maybe even be persuaded to compose an RG rap.

Dr. Stacy Sims – A formidable woman whose research transformed female health science by challenging male-centric data. I admire her work to close the gender data gap and her reminder that women are not small men.