The successful firm in this category will be the stand out firm who can show the Judges their commitment to:

• Customer service from start to finish.
• Approach to dealing with any service issues or complaints which arise.
• Client and introducer retention and new business policy.
• Commitment to staff loyalty and retention.
• Contribution to the local economy.
• Approach to IT security and cyber crime prevention.
• Overall approach to risk.
• Overall ambitions.

Please provide company postcode in nomination

The successful firm in this category will be the stand out firm who can show the Judges their commitment to:

• Customer service from start to finish.
• Approach to dealing with any service issues or complaints which arise.
• Client and introducer retention and new business policy.
• Commitment to staff loyalty and retention.
• Contribution to the local economy.
• Approach to IT security and cyber crime prevention.
• Overall approach to risk.
• Overall ambitions.

Please provide company postcode in nomination

The successful firm in this category will be the stand out firm who can show the Judges their commitment to:

• Customer service from start to finish.
• Approach to dealing with any service issues or complaints which arise.
• Client and introducer retention and new business policy.
• Commitment to staff loyalty and retention.
• Contribution to the local economy.
• Approach to IT security and cyber crime prevention.
• Overall approach to risk.
• Overall ambitions.

Please provide company postcode in nomination

The successful firm in this category will be the stand out firm who can show the Judges their commitment to:

• Customer service from start to finish.
• Approach to dealing with any service issues or complaints which arise.
• Client and introducer retention and new business policy.
• Commitment to staff loyalty and retention.
• Contribution to the local economy.
• Approach to IT security and cyber crime prevention.
• Overall approach to risk.
• Overall ambitions.

Please provide company postcode in nomination

We are looking for the Search Provider who:

• provides the best customer service.
• best understands the needs of its customers.
• adopts the best approach to service issues.
• adopts the best approach to IT security.

An innovative project or product that has either:

• Transformed a key element of a department’s culture or performance; or
• Broken new ground in the delivery of services to clients.

Must be under the age of 35 on the date of ceremony, please provide date of birth in nomination. This individual can demonstrate:

• Exceptional client service.
• High levels of skill and technical ability.
• A flare for innovation and championing best practice.
• They can show initiative in challenging situations.

We need service providers to be able to demonstrate:

• The ability to deliver high standards of service and support to clients.
• They have provided real benefits to clients and strategic partners.
• They have worked consistently to improve efficiencies and reduce costs for all parties.
• Innovation in developing and bringing-to-market new service offerings.
• Adopts the best philosophy to client integration.

The nominated firm/company/team must demonstrate:

• They have exceeded clients’ expectations.
• Commitment and professionalism.
• They have utilised innovation to improve and maintain client care and to resolve issues.
• They have maintained high levels of client care, even in times of crisis.

The nominated firm/company/team must demonstrate:

• They have adopted a technology based tool, technique or system which has created a competitive advantage in the previous 12 months.
• Strong teamwork and co-operation in the installation of the initiative will gain credit.
• We are looking for originality in the conception and delivery of the technology.

The nominated firm/company/team must demonstrate:

• They have created an innovative approach to the organisation’s training and development programme.
• How they are committed to training and continual development of staff.
• They have worked with departments and individuals to identify training needs and develop skills.
• Can include – In-house training, Apprenticeships, Graduate Programmes.

We are looking for the team who:

• Have operated most effectively as a specialist conveyancing department within a firm.
• Can demonstrate successes as a result of working together as a team.
• Have achieved tangible benefits for their firm, such as publicity, financial and reputational etc.

This individual can demonstrate:

• Their commitment to customer service from start to finish.
• They can deal effectively with any service issues or complaints which arise.
• They utilise a strong client and introducer retention and new business policy.
• They adopt a sound approach to IT security and cyber crime prevention.
• They adopt a sound overall approach to risk.
• They have made a real difference to their firm/clients during the past year.

The winner of this award can be a Managing Partner, Senior Partner, Chief Executive or Chief Operating Officer.

• An individual who clearly articulates and communicates the firm’s purpose and priorities in order to engage its people and clients in a way that exceeds expectations.
• Helped the business to overcome challenges by driving a inclusive culture, leadership style and coherent strategy, allowing the business to achieve sustainable and superior outcomes, with an emphasis on contributions made in the past year.
• Created value for the firm by introducing unique innovations and technology.
• Has worked effectively with the firm’s management team to develop, shape and implement the firm’s strategy.
• Led the firm in supporting the local community and pro-bono work.
• Helped to support both staff and clients in order to drive forward the firm’s business.

A National Firm who engages with their clients through various channels – direct, online, panels or multiple offices.

Entrants to this award must be able to demonstrate they are the ‘whole package’

• Customer service from start to finish.
• Their approach to dealing with any service issues or complaints which arise.
• Their client and introduce retention and new business policy.
• Their commitment to staff loyalty and retention.
• Their contribution to the local economy.
• Their approach to IT security and cyber-crime prevention.
• Their overall approach to rise.

Firm/company/team can demonstrate:

• Resilience and adaptability within the business while facing challenging or new circumstances.
• Diversified or adapted products or services to offer something new in a changing environment.
• Demonstrating resourcefulness, tenacity and operational agility. In addition practices that supported your workforce.

Recognising a conveyancing firm/legal organisation which has demonstrated a strong commitment to providing or promoting a positive working environment that supports the mental health of its staff/colleagues 

• They have shown active leadership support
• They have adopted consultations with staff/staff led initiatives 
• Their commitment training for managers/staff 
• They have provided a positive working culture 
• They have created innovative practice 
• They have created provision of services/support/signposting to resources

Please provide company postcode in nomination

• This prestigious award is not up for nomination, but will be selected by the panel of judges
• Winner announced on the evening

• This prestigious award is not up for nomination, but will be selected by the panel of judges
• Winner announced on the evening